I Print Uptown Returns & Refund Policy
At I Print Uptown, we take pride in delivering high-quality custom products made to your exact specifications. Due to the personalized nature of our products, we have specific policies for returns and refunds:
Eligibility for Refunds or Replacements
We will issue a refund or provide a replacement if:
- The product arrives damaged or defective (e.g., printing errors, material defects).
- There is an error in the customization due to a mistake on our part.
Note: Proof of the defect (e.g., photos of the product) may be required.
Non-Refundable Situations
Refunds or replacements cannot be provided for:
- Mistakes made by the customer during the customization process (e.g., typos, incorrect information submitted).
- Products that do not meet expectations due to design choices (e.g., low-resolution images uploaded by the customer).
- Products damaged after delivery due to misuse or mishandling.
How to Request a Refund or Replacement
- Contact Us Within 7 Days:
- Email us at [Your Email Address] with your order number and a detailed description of the issue.
- Attach clear photos of the product showing the defect or error.
- Resolution Process:
- We will review your request within 2-3 business days.
- If approved, we will offer a replacement, refund, or store credit, depending on the situation.
Order Cancellations
- Cancellations can only be accepted if the request is made within 24 hours of placing the order and before production begins.
Shipping Issues
I Print Uptown is not responsible for delays or issues caused by shipping carriers. However, if your order is lost or damaged during shipping, we will work with you to resolve the issue.
Your satisfaction matters to us, and we strive to make every order perfect. Thank you for choosing I Print Uptown for your custom printing needs!